Mail Order
To get order forms and information about filling your prescriptions by mail, call Member Services at 386-615-4022 or 1-800-352-9824, Ext. 4022. From November 15 through March 1 hours of operation are 8 a.m. to 8 p.m., 7 days a week. From March 2 through November 14, hours of operation are Monday through Friday, 8 a.m. to 8 p.m. You may also call FHCP's Mail Order Pharmacy at 386-676-7126 or 1-800-232-0216, hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. The hearing impaired may call TTY/TDD 386-615-4045 or 1-877-260-8312. Please note that you must use Florida Health Care Plans' mail order service. Prescription drugs that you get through any other mail order service are not covered.
You can use the FHCP mail order service to fill prescriptions for what we call "mail order drugs" or "maintenance drugs". These are drugs that you take on a regular basis for a chronic or long-term medical condition. These are the only drugs available through the mail order service.
When you order prescription drugs by mail, you must order at least a 62-day supply and no more than a 93-day supply of the drug.
For some mail order or maintenance drugs, a refill prescription is covered only if you get it through our mail order service (the formulary list tells you which drugs are subject to this rule).
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